Holiday Inn & Suites Makati by IHG | Hotel in Makati

| 9.2 (1003 Reviews) |  1 Bathroom
San Lorenzo Hotel | Holiday Inn & Suites Makati by IHG

Hotel in San Lorenzo, Makati

Central Makati hotel connected to a shopping center, steps from Ayala Center
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a steam room are onsite.
Housekeeping is available once per stay.
Holiday Inn & Suites Makati by IHG offers 348 accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided once per stay.


An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness center.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately php 1350 per person airport shuttle fee: php 2500 per vehicle (one-way, maximum occupancy 4) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

Reviews

James
Sep 28, 2025 03:25:36 PM
Review Score:   8
Summary: Location was great; adjacent to Glorietta Mall. Hotel room was renovated so it was clean and comfortable. Wi-Fi works great. Chose Club Level access, but nothing special: food, beverage selection mediocre and service average. I normally stay at New World, where the Club Lounge is way better: food and beverage selection and service! Room Service at Holiday Inn was pretty good, however was disappointed when told “bulalo” (beef shank soup) was unavailable for second half of my stay (had it first 3 days and it was exceptional)! Had breakfast once at Club Lounge but opted for main restaurant on lobby level: way better choices. Service was okay, could be better if wait staff more attentive and visible. They need to move around and check on guests often! There’s so many of them and they just stand around. But that is indicative of poor training and possibly management! I actually mentioned this when asked to complete survey. Was also dumbfounded when ube cheesecake was unavailable, though touted as their “signature” dessert! If so, make sure it’s ALWAYS available! Funny thing is that night, a smaller version of it was available at Club Lounge (wth)? Housekeepers do good job and work really hard! In general, had a nice one-week stay, but more than likely, will return to New World, although rooms there are in need of an upgrade / remodeling! Perhaps with new ownership, that will happen. Holiday Inn Makati is not a bad choice, but there’s definitely things they need to work on!
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